The use case: how Diamond Recovery deploys PolyAI
Diamond Recovery uses a PolyAI voice agent to answer incoming patient calls, ask diagnostic questions, collect personal and insurance information, and answer common questions. The collected details are passed securely to a specialist team that sets up treatment plans.
More reported results
Figures published in PolyAI’s case study. They are not independently measured by usedby.
Higher enrollment rates, 40+ FAQs resolved automatically, and a 74% containment rate
Diamond Recovery needed a solution that could handle the increased call volume (500 per day and growing)
In the customer’s words
The PolyAI agent scales to meet our peak call volumes, relieving our overburdened staff and ensuring all calls are triaged efficiently for empathetic patient care.PolyAI users in Hospitals & Care Providers
Companies in the same sector, with public evidence.
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Go straight to the source
Based on PolyAI’s published case study. We check the public evidence; the results are reported by the vendor.
poly.ai- Source published
- Aug 13, 2025
- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 74%Checked
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- The passage quoted aboveChecked
Copied word for word from the page, near the name of Diamond Recovery.
- The publication dateChecked
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- Diamond Recovery uses PolyAIChecked
Confirmed line.
- The result itselfNot checked
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Since implementing PolyAI, the Diamond Recovery team has experienced multiple positive results. Most importantly, patients appear to be as comfortable engaging with the AI agent for their initial diagnosis as humans.