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How Digital.ai uses Maven

As published on mavenagi.com, June 2026. Captured by usedby on Oct 5, 2026.

What happened

Digital.ai uses Maven as an internal copilot inside Zendesk that searches across the knowledge bases of its six product lines and answers in the context of the open ticket. It later launched a customer-facing AI agent built on the same unified knowledge base.

Summary written by usedby from the source page, in English. The figures are those of Maven and Digital.ai, not ours.

In 2024, Digital.ai brought Maven AGI in as an internal copilot embedded directly inside Zendesk where the support team already worked. One tool that searched across all six knowledge bases simultaneously and surfaced answers in the context of whatever ticket an engineer had open.

From the page. mavenagi.com, captured Oct 5, 2026

We brought Maven in to solve a problem that was genuinely slowing our team down — six product lines, six knowledge bases, and engineers spending more time searching than solving. The fact that the team started calling it 'Ask Maven' on their own, before anyone asked them to, tells you everything about whether it worked.

Manfred Kunze, VP of Global Customer Support, Digital.ai. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Digital.ai.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Digital.ai uses MavenCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

4x“4x faster live support for technical questions due to lower ticket volume”Clio uses Maven. Another customer of Maven75%“75% reduction in response time with 60% more contacts”Mastermind uses Maven. Another customer of Maven50%“50% reduction in cost per ticket”PapayaPay uses Maven. Another customer of Maven