The use case: how Dovetail deploys AssemblyAI
Dovetail, a customer intelligence platform, uses AssemblyAI as its preferred speech-to-text transcription provider to turn customer interviews and support calls into accurate, speaker-labeled transcripts. These transcripts feed its AI features such as summarization and contextual chat.
More reported results
Figures published in AssemblyAI’s case study. They are not independently measured by usedby.
~10% improvement in speaker diarization (speaker labels)
In the customer’s words
The accuracy of transcription is critical to the value we deliver to our customers. Humans communicate in a very messy fashion.Other AI tools used by Dovetail
Other public relationships recorded on usedby.
Explore Dovetail’s AI stack
AssemblyAI users in Data & Analytics
Companies in the same sector, with public evidence.
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Based on AssemblyAI’s published case study. We check the public evidence; the results are reported by the vendor.
assemblyai.com- Last checked
- Oct 10, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 36%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Dovetail.
- Dovetail uses AssemblyAIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
For Dovetail, this partnership meant significant results: