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How EmpiRx uses Balto

50%

“Ramp time cut by up to 50%”

As published on balto.ai, April 2025. Captured by usedby on Oct 7, 2026.

What happened

EmpiRx, a pharmacy benefit manager, moved its customer service in-house and uses Balto to guide agents in real time on inbound calls, summarize calls, and help QA leaders find and review escalated calls.

Summary written by usedby from the source page, in English. The figures are those of Balto and EmpiRx, not ours.

  • 5–10%“5–10% increase in quality scores”
  • 100%“QA teams now review 100% of escalated calls”

Ramp time cut by up to 50%: New hires went from 6–8 weeks of training to just 4 weeks.

From the page. balto.ai, captured Oct 7, 2026

Balto gave our team the structure and confidence they needed,

Ken Monroe, VP of Customer Service, EmpiRx. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 50%CheckedPrinted word for word on the page, near the name of EmpiRx.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of EmpiRx.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • EmpiRx uses BaltoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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