600 man hours
“Since most caller issues were solved without needing to transfer the call, 600 man hours were saved.”
As published on retellai.com. Checked by usedby on Oct 9, 2026.
What happened
Everise piloted Retell AI voice agents in its internal global IT service desk to replace a legacy IVR. The agents identify callers through Workday, recognize their intent, check and create tickets in ServiceNow, and resolve issues without transferring to a human agent where possible.
Summary written by usedby from the source page, in English. The figures are those of Retell AI and Everise, not ours.
- 65%“The bot solved 65% of caller issues without needing to transfer the call to a human agent for further assistance.”
- 5-6 minutes to zero“*call wait time reduced from 5-6 minutes to zero”
The bot solved 65% of caller issues without needing to transfer the call to a human agent for further assistance.
We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.
What the story claims, and what we checked
What we compared with the page.
- The figure: 600 man hoursCheckedPrinted word for word on the page, near the name of Everise.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Everise.
- Everise uses Retell AICheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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