Skip to main content
usedby
Search tools, companies

How Matic uses Retell AI

~3 minutes

“Call handling time reduction in data intake flows: ~3 minutes”

As published on retellai.com. Captured by usedby on Oct 5, 2026.

What happened

Matic, a digital insurance agency, uses Retell AI voice agents to handle after-hours inbound calls, call customers to confirm and reschedule appointments, and collect quote data and qualify leads before transferring eligible callers to licensed human agents.

Summary written by usedby from the source page, in English. The figures are those of Retell AI and Matic, not ours.

  • ~50%“Low-value tasks automated and reassigned: ~50%”
  • 85–90%“Transfer success rate for scheduled appointment calls: 85–90%”
  • 8,000+“Calls handled by AI in Q1 2025: 8,000+ across all use cases”
  • 80%“Customers complete AI-handled calls without asking for a human: 80%”

Average time to collect data dropped from 9 minutes to ~6 minutes.

From the page. retellai.com, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: ~3 minutesCheckedPrinted word for word on the page, near the name of Matic.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Matic.
  • Matic uses Retell AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

10x+“10x+ year-over-year growth in Spare’s AI product line”SpareLabs uses Retell AI. Another customer of Retell AI200 hours“That’s roughly 200 hours per month we’re getting back”TripleTen uses Retell AI. Another customer of Retell AI