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How EVPassport uses Crescendo

30 seconds

“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

EVPassport uses Crescendo's AI voice and in-app chat assistants, backed by human experts, to provide customer support for EV charger drivers and property owners. The setup extends support from office hours to around-the-clock coverage, with AI handling most inquiries and handing off complex cases to people.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and EVPassport, not ours.

  • 70%“AI now resolves the majority of inquiries, holding near 70% instant resolution while keeping humans easy to reach.”
  • 33 days“EVPassport and Crescendo moved from kickoff to go-live in 33 days.”
  • 24/7/365“In the first five months, support expanded from limited 8-5 business hours to true 24/7/365 coverage with seamless human handoff, improving resolution with every interaction.”
  • 40%“Predictive CSAT climbed from roughly 40% at launch to about 70% and continues to rise.”

In the first five months, support expanded from limited 8-5 business hours to true 24/7/365 coverage with seamless human handoff, improving resolution with every interaction.

From the page. crescendo.ai, captured Oct 7, 2026

We can count on Crescendo. Round-the-clock AI, round-the-clock people, and a partner who keeps improving with us.

Cass Sapir, AI Lead, EVPassport. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 30 secondsCheckedPrinted word for word on the page, near the name of EVPassport.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of EVPassport.
  • EVPassport uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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