The use case: how First Student deploys Alex
First Student uses Alex to interview driver applicants right after they apply, at any hour, and to follow up with them by text through permit and testing steps until training starts. This frees candidate experience specialists to handle exceptions and personal assistance.
More reported results
Figures published in Alex’s case study. They are not independently measured by usedby.
In the pilot area she reports that conversion from offer to training start has gone from around 30 percent to around 45 percent.
Days to complete offer are down from a 38-day average to 3 days.
Boydo reports the figure has run under 3 percent.
One candidate went from application to offer in 9 minutes!
In the customer’s words
It’s really the follow up Alex does. It’s the consistent follow up and touch base and the way for candidates to get back in touch with us. That’s really changing the game.Other companies using Alex
Customers across industries, with public evidence.
AkrayaConfirmed
Allen RecruitmentConfirmed
Atrium HospitalityConfirmed
CFO's DomainConfirmed
Capstone ITConfirmed
Mattress FirmConfirmedGo straight to the source
Based on Alex’s published case study. We check the public evidence; the results are reported by the vendor.
alex.com- Source published
- Oct 21, 2026
- Last checked
- Oct 28, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: under two hoursChecked
Printed word for word on the page, near the name of First Student.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of First Student.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- First Student uses AlexChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The pilot area had been averaging over 15 days to a first interview. Boydo reports a median now under two hours from application, with about 90 percent of candidates reached inside the first 48 hours, the window she considers decisive in this market.