The use case: how Fogo de Chão deploys PolyAI
Fogo de Chão uses PolyAI to run a 24/7 multilingual AI digital concierge, named Selma AI, that answers every guest call, handles reservations through OpenTable integration, answers guest questions and supports loyalty program enrolment. This frees restaurant staff from phone duty so they can focus on in-person hospitality.
More reported results
Figures published in PolyAI’s case study. They are not independently measured by usedby.
For the first time in company history, Fogo now answers 100% of guest calls while achieving an 88% booking completion rate, a 40% loyalty sign-up rate, and a 95% guest satisfaction score.
PolyAI delivered 95% guest satisfaction and a 40% loyalty sign-up rate, with many callers interacting as if they were speaking with a live host.
During the Mother’s Day Pilot alone, restaurants gained an average of three hours of labor per location.
In the customer’s words
Selma is one of the best hires we’ve ever made. She never calls out, she never misses a shift, and she’s always smiling through the phone. It’s not replacing hospitality, it enables us to be more hospitable.PolyAI users in Restaurants & Food Services
Companies in the same sector, with public evidence.
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Go straight to the source
Based on PolyAI’s published case study. We check the public evidence; the results are reported by the vendor.
poly.ai- Source published
- May 21, 2026
- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 100%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Fogo de Chão.
- The numbers in our summaryChecked
Each one is printed on the page.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Fogo de Chão uses PolyAIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Fogo partnered with PolyAI to launch a 24/7, multilingual digital concierge that answers every call, manages reservations and guest inquiries, supports loyalty enrolment, scales during peak periods, and integrates seamlessly with OpenTable.