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How Hearst uses Moveworks

57%

“57% of support issues resolved autonomously”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Hearst uses the Moveworks AI Assistant in Slack and Microsoft Teams to resolve employee support issues, unlock accounts, route tickets and surface knowledge articles. It integrates with systems such as ServiceNow, Okta and SharePoint across the company's many acquired businesses.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Hearst, not ours.

  • 1,200“Over 1,200 employee questions answered instantly per month”
  • 4,000“Approximately 4,000 knowledge base articles surfaced monthly.”

Because Hearst operates across so many business units, each with unique needs and systems, the company required a flexible support platform capable of adapting to a wide variety of workflows.

From the page. moveworks.com, captured Oct 8, 2026

We wanted AI to take root in our organization, but we didn’t realize how fast it could happen. The AI Assistant blew us away right out of the gate.

David Kaczerski, Director of Global ServiceDesk, Hearst. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 57%CheckedPrinted word for word on the page, near the name of Hearst.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Hearst.
  • Hearst uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks85%“Key improvements include 85% approval time reduction - from three days to 30 minutes”Ciena uses Moveworks. Another customer of Moveworks$1.5M“Databricks avoided approximately $1.5M in staffing costs”Databricks uses Moveworks. Another customer of Moveworks