30-35%
“This led to a 30-35% increase in token efficiency and better outcomes for Icertis.”
As published on glean.com. Checked by usedby on Oct 17, 2026.
What happened
Icertis uses Glean as a system-agnostic AI platform that indexes data from its go-to-market systems, so queries run on already-indexed data instead of pulling full datasets. The go-to-market team built agents and skills on it for account planning, business case generation and customer lookups.
Summary written by usedby from the source page, in English. The figures are those of Glean and Icertis, not ours.
- 13.5 times“Sales productivity alone is yielding us 13.5 times ROI on the investment we're making in Glean, just by saving half an hour a day for every seller using Glean.”
- more than 40 agents“With Glean, Icertis built more than 40 agents during the pilot program alone.”
- 80 signals“Glean indexed that data, keeping it fresh on a day-in, day-out basis by tracking more than 80 signals, from how often a file gets opened to whether it has been updated recently.”
Instead of pulling from an entire dataset every time someone looks something up, the way it typically works with MCP connectors, Glean runs the query against already-indexed, already-fresh data. This led to a 30-35% increase in token efficiency and better outcomes for Icertis.
Glean turned our GTM AI strategy from a roadmap conversation into a tangible tool that employees can use on day one.
What the story claims, and what we checked
What we compared with the page.
- The figure: 30-35%CheckedPrinted word for word on the page, near the name of Icertis.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Icertis.
- Icertis uses GleanCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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