The use case: how iContact deploys Krisp
iContact BPO runs Krisp noise cancellation and voice isolation across its contact center systems to remove background noise and voices from calls for both agents and customers. It began with a pilot on healthcare campaigns before rolling out to all of its systems.
More reported results
Figures published in Krisp’s case study. They are not independently measured by usedby.
~60% improvement in understandability scores
In the customer’s words
By integrating Krisp AI, we’ve improved both agent and customer experience while reinforcing our commitment to innovation and better ways of working.Other companies using Krisp
Customers across industries, with public evidence.
ArriviaConfirmed
Automated Health SystemsConfirmed
EveriseConfirmed
MovateConfirmed
NTT DataConfirmed
NutunConfirmedGo straight to the source
Based on Krisp’s published case study. We check the public evidence; the results are reported by the vendor.
krisp.ai- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 750 systemsChecked
Printed word for word on the page, near the name of iContact.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of iContact.
- iContact uses KrispChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
That success led to a full rollout of Krisp AI Noise Cancellation across 750 systems, completed in just one week.