The use case: how immedio deploys GitBook
immedio migrated its help center from Zendesk to GitBook and uses it as the single source of truth for documentation. Engineers contribute through Git-based Markdown review, product managers use the visual editor, and the team uses GitBook Assistant for AI search of the docs.
More reported results
Figures published in GitBook’s case study. They are not independently measured by usedby.
Before the migration, engineering was handling more than 70 escalated support cases per month.
In the customer’s words
GitBook helped us turn documentation into something we can actually trust — a single source of truth that scales as the product grows.Other companies using GitBook
Customers across industries, with public evidence.
FedExConfirmed
FreedomPayConfirmed
FrendsConfirmed
GantnerConfirmed
GraviteeConfirmed
Maple FinanceConfirmedGo straight to the source
Based on GitBook’s published case study. We check the public evidence; the results are reported by the vendor.
gitbook.com- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of immedio.
- immedio uses GitBookChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Before the migration, engineering was handling more than 70 escalated support cases per month. After the move to GitBook, inquiries dropped by roughly 30%.