The use case: how INTEGRIS Health deploys Balto
Integris Health uses Balto's real-time guidance and checklists in its billing and patient financial services contact center to reinforce an active listening protocol and score calls for quality assurance. It also uses Balto's reporting to surface recurring patient issues and review a broader share of calls.
More reported results
Figures published in Balto’s case study. They are not independently measured by usedby.
Balto enables Integris to evaluate a broader spectrum of calls without added labor, which previously limited their QA reviews to under 1% of total call volume.
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Based on Balto’s published case study. We check the public evidence; the results are reported by the vendor.
balto.ai- Source published
- Nov 13, 2024
- Last checked
- Oct 7, 2026
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- The figure: 15% to over 25%Checked
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- The passage quoted aboveChecked
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- INTEGRIS Health uses BaltoChecked
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By using Balto’s checklists and real-time guidance, Integris was able to reinforce an “active listening” protocol. Agents now verify patient issues, confirming and restating the reason for the call, which is then scored for QA, ensuring a consistently positive patient experience.