The use case: how Mention Me deploys Crescendo
Mention Me uses Crescendo's AI + human support model on email, with an AI persona named Charlie that answers incoming inquiries from clients and their customers and routes complex requests to human agents. This removes most tickets from the internal team's queue.
More reported results
Figures published in Crescendo’s case study. They are not independently measured by usedby.
96% CSAT. 99.3% SLA compliance.
Charlie even scored 97% against Mention Me's quality framework.
Resolution time dropped from two hours at launch to 30 minutes three months later.
In the customer’s words
At first, I was nervous because it seemed too good to be true. But Crescendo delivered what you set out to deliver, and beyond what I expected.Crescendo users in Marketing Tech
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Go straight to the source
Based on Crescendo’s published case study. We check the public evidence; the results are reported by the vendor.
crescendo.ai- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 78%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Mention Me.
- Mention Me uses CrescendoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Now, 78% of tickets are resolved without a single person on the Mention Me team getting involved. The internal ops team, freed from the queue, can sit closer to the product team and turn frontline customer insight into platform improvements.