40%
“a relative increase of at least 40%”
As published on celonis.com. Captured by usedby on Oct 8, 2026.
What happened
MOL Group's Downstream division uses Celonis process mining connected to its ERP system to get visibility into its Order-to-Cash process, track the perfect order ratio, and resolve bottlenecks, in part with Action Flows. It also uses task mining in back-office customer care and has adopted object-centric process mining to link O2C with procurement and inventory management.
Summary written by usedby from the source page, in English. The figures are those of Celonis and MOL Group, not ours.
- 25%“Between 2021 and 2024, the department saw a 25% increase in efficiency.”
- 25%“They’ve committed to increasing efficiency by a further 25% in the customer care department over the next five years.”
Over three years the FTQ rose from less than 50% to around 70% – a relative increase of at least 40% – and it’s still improving.
Instead of just hoping improvement works, we saw the symptom, took action, and could then directly verify the perfect order ratio.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 40%CheckedPrinted word for word on the page, near the name of MOL Group.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of MOL Group.
- The numbers in our summaryCheckedEach one is printed on the page.
- MOL Group uses CelonisCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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