5–10 minutes
“saving 5–10 minutes per ticket”
As published on zapier.com. Captured by usedby on Oct 4, 2026.
What happened
Okta's SupportOps team uses Zapier as a centralized automation platform that it can own without relying heavily on engineering. It automates credential rotations and runs a Slack bot that escalates support cases in Salesforce.
Summary written by usedby from the source page, in English. The figures are those of Zapier and Okta, not ours.
- 13%“This workflow now automatically handles 13% (and growing) of all escalations for Okta Workforce Identity.”
- two hours“Okta reduced credential rotations from a full-day, multi-person process to just two hours, freeing the SupportOps team to focus on other initiatives.”
Okta’s SupportOps team now escalates cases in seconds, saving 5–10 minutes per ticket. This workflow now automatically handles 13% (and growing) of all escalations for Okta Workforce Identity.
Zapier improves the quality of life for our teams. Zapier lets us spin up and test automations in hours, not full engineering sprints.
The most important thing to my team is that we can do a lot of advanced things with Zapier and it's very easy to accomplish. I can get someone who's only been here for a few weeks to set up an automation in Zapier, that's huge. I don't need a highly technical team—I just need the right tools.
What the story claims, and what we checked
We compared the story with its live page on Oct 4, 2026.
- The figure: 5–10 minutesCheckedPrinted word for word on the page, near the name of Okta.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Okta.
- Okta uses ZapierCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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