The use case: how Payworks deploys Docusign eSignature
Payworks uses Docusign IAM inside Salesforce to automate customer onboarding agreements. Web Forms are pre-populated with CRM data, agreements are routed by deal type, and customers sign with Docusign eSignature, with completed documents written back to Salesforce.
More reported results
Figures published in Docusign eSignature’s case study. They are not independently measured by usedby.
Payworks reduced total average time-to-sign by 25%.
Now 87% of agreements are finalized in one day, nearly eliminating the long tail of delayed agreements.
In the customer’s words
With Docusign, we’ve automated that process, leveraged the data we already have, and taken that administrative burden off our team so they can focus on customers.Other companies using Docusign eSignature
Customers across industries, with public evidence.
A Better ChanceConfirmed
Goosehead InsuranceConfirmed
Heidrick & StrugglesConfirmed
PrimericaConfirmed
DeepgramDeclared
AAA WashingtonObservedGo straight to the source
Based on Docusign eSignature’s published case study. We check the public evidence; the results are reported by the vendor.
docusign.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 41%Checked
Printed word for word on the page, near the name of Payworks.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Payworks.
- Payworks uses Docusign eSignatureChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Payworks reduced total average time-to-sign by 25%. Previously, about 55% of agreements were completed within 24 hours, but others could take as long as 5 to 21 days as customers put off paperwork. Now 87% of agreements are finalized in one day