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How Rachio uses Crescendo

1M+

Customers supported

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

Rachio uses Crescendo's hybrid AI plus human support platform to handle technical customer inquiries for its smart irrigation devices across voice, chat, and email. This lets a single full-time customer support leader cover support operations.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Rachio, not ours.

  • 99.8%“the CX Assistant quickly began resolving nuanced questions with up to 99.8% accuracy.”
  • 20%“We went from 20% accuracy to the high 90s within weeks.”

Rachio, the leader in smart irrigation, supports 1 million+ customers with just one full-time CS leader. By implementing Crescendo’s Augmented AI platform,the team provides fast, accurate omnichannel support across voice, chat, and email

From the page. crescendo.ai, captured Oct 7, 2026

We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.

Anthony Tedesco, Head of Customer Support Operations, Rachio. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 1M+CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Rachio.
  • Rachio uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

54 seconds“Our average time to an agent is 54 seconds.”Cuyana uses Crescendo. Another customer of Crescendo30 seconds“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”EVPassport uses Crescendo. Another customer of Crescendo50%“AI handled about 50% of all email inquiries”Kiki Milk uses Crescendo. Another customer of Crescendo