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How Reid Health uses Notable

3,500+ hours

“We’re saving 3,500+ hours for the front desk”

As published on notablehealth.com, May 2026. Captured by usedby on Oct 8, 2026.

What happened

Reid Health uses Notable to digitize patient registration and let patients confirm appointments and receive pre-visit instructions and reminders digitally, aiming to reduce no-shows and late cancellations. It has expanded the tool across its clinics and patient groups.

Summary written by usedby from the source page, in English. The figures are those of Notable and Reid Health, not ours.

  • 8%“8% decrease in no-show rates”
  • 96%“the health system reports a 96% patient satisfaction rating”
  • 38%“within the first week, reported a 38% digital completion among these patients”
  • 56%“engagement rates reached 56%”

Using Notable, Reid Health is reducing no-shows and late cancellations by allowing patients to confirm appointments and receive pre-visit instructions and reminders digitally. As a result, the health system reports a 96% patient satisfaction rating across a variety of patient cohorts, from pediatrics to geriatrics.

From the page. notablehealth.com, captured Oct 8, 2026

Notable’s configurable platform and iterative approach to implementation enabled us to launch a digital-first check-in experience in just four weeks. On the back end, we have extended the capacity of our human workforce to serve patients, without having to increase staffing – the 96% patient satisfaction rating speaks for itself.

Michelle McClurg, Vice President, Chief Experience Officer, Reid Health. Source, captured Oct 8, 2026

Like many health systems, our staffing needs exceeded our ability to hire. Notable has helped fill in these gaps and safeguard precious time and resources. We’re saving 3,500+ hours for the front desk, which has increased employee and job satisfaction, and will ultimately help us do the same — or more work — without hiring more staff.

Chris Knight, CFO, Reid Health. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 3,500+ hoursCheckedPrinted word for word on the page, near the name of Reid Health.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Reid Health.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Reid Health uses NotableCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

87%“87% decrease in patient call turnaround time”Reid Health uses Abridge. Another tool at Reid Health20%“134 additional completed telehealth encounters (20% increase)”Marshall Health Network uses Notable. Another customer of Notable537 hours“537 hours saved for registration staff over 6 weeks”Montage Health uses Notable. Another customer of Notable