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How Southwest General Health Center uses Notable

$4 per call

“leading to a savings of $4 per call projected at full scale”

As published on notablehealth.com, May 2026. Captured by usedby on Oct 8, 2026.

What happened

Southwest General uses Notable's HOPE AI voice assistant on its centralized insurance phone line to answer insurance FAQ calls from patients around the clock, using approved content and passing callers to staff when needed.

Summary written by usedby from the source page, in English. The figures are those of Notable and Southwest General Health Center, not ours.

  • 40-60%“HOPE handled 40-60% of inbound insurance inquiries”
  • 82,263“82,263 inbound calls annually across the contact center”

During the project, HOPE handled 40-60% of inbound insurance inquiries and resolved many calls without involving a live agent, leading to a savings of $4 per call projected at full scale.

From the page. notablehealth.com, captured Oct 8, 2026

HOPE helps patients get the information they need while easing pressure on our call center staff. It’s become an important part of how we deliver the patient experience, and we’re confident we can scale HOPE strategically as we continue improving our operations.

Jae Zayed, Chief Information Officer at Southwest General, Southwest General Health Center. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: $4 per callCheckedPrinted word for word on the page, near the name of Southwest General Health Center.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Southwest General Health Center.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Southwest General Health Center uses NotableCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

20%“134 additional completed telehealth encounters (20% increase)”Marshall Health Network uses Notable. Another customer of Notable537 hours“537 hours saved for registration staff over 6 weeks”Montage Health uses Notable. Another customer of Notable78%“78% touchless registrations”Austin Regional Clinic uses Notable. Another customer of Notable