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How RingCentral uses Yoodli

90%

“90% Reduction in Certification Time”

As published on yoodli.ai, June 2025. Captured by usedby on Oct 7, 2026.

What happened

RingCentral uses Yoodli AI roleplays to certify new customer support agents on mock calls. Agents practice realistic simulated conversations and get automated feedback and scores, while managers review dashboards instead of grading each call manually.

Summary written by usedby from the source page, in English. The figures are those of Yoodli and RingCentral, not ours.

  • 7 hours“RingCentral’s training leads and supervisors saved up to 7 hours per certification”

Certification duration dropped from 9 hours to just 1 hour per agent, streamlining the customer support onboarding process and accelerating time to proficiency.

From the page. yoodli.ai, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 90%CheckedPrinted word for word on the page, near the name of RingCentral.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of RingCentral.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • RingCentral uses YoodliCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

under two minutes“Most invoices were processed in under two minutes, with a 96% accuracy rate.”RingCentral uses Auditoria.AI. Another tool at RingCentral120 hours“120 hours of live coaching time saved”Loopio uses Yoodli. Another customer of Yoodli300+ hours“300+ hours of live coaching time saved, freeing up instructor resources while maintaining instructional quality”ZALOA Languages uses Yoodli. Another customer of Yoodli