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How SafetyCulture uses Relevance AI

3x

“3x increase in meetings booked”

As published on relevanceai.com. Captured by usedby on Oct 2, 2026.

What happened

SafetyCulture uses Relevance AI to run an AI agent, named Bosh, that answers customer questions and books meetings with prospects automatically. The agent was trained on the company's processes, knowledge base and customer engagement patterns.

Summary written by usedby from the source page, in English. The figures are those of Relevance AI and SafetyCulture, not ours.

  • 83%“83% reduction in cost per meeting”
  • 200%“200% increase in qualified opportunities”

SafetyCulture’s AI Agent was trained on their unique processes, knowledge base, and customer engagement patterns.

From the page. relevanceai.com, captured Oct 2, 2026

We’ve got our first agent up and running and the return on that has been so fast and so steep. So now we are literally looking at how do we pour gasoline on this thing? How can we enable our team to focus on what they do best, building relationships and being that trusted advisor.

Mike Welch, Managing Director of SafetyCulture Training, SafetyCulture. Source, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 3xCheckedPrinted word for word on the page, near the name of SafetyCulture.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of SafetyCulture.
  • SafetyCulture uses Relevance AICheckedConfirmed line. Latest check across sources: Oct 2, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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