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How Send Payments uses Relevance AI

40 hours

“40 hours saved weekly”

As published on relevanceai.com. Captured by usedby on Oct 2, 2026.

What happened

Send Payments, a global payment infrastructure provider, built a set of specialized AI agents with Relevance AI. The agents handle customer service around the clock, automate compliance tasks and support lead qualification, including a BDR agent called Bosh.

Summary written by usedby from the source page, in English. The figures are those of Relevance AI and Send Payments, not ours.

Led by CTO Ryk Neethling and Head of Product Eldert Bongers, the company partnered with Relevance AI to create specialized agents that deliver 24/7 customer service, automate compliance tasks, and give back 40 hours per week to their team.

From the page. relevanceai.com, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 40 hoursCheckedPrinted word for word on the page, near the name of Send Payments.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Send Payments.
  • Send Payments uses Relevance AICheckedConfirmed line. Latest check across sources: Oct 2, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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