The use case: how SalzburgAG deploys Cognigy
Salzburg AG uses Cognigy to run LEA, a multimodal self-service chat AI agent that answers customer questions, processes orders, and hands conversations over to live agents with full context. It was later extended with Cognigy Knowledge AI and GPT for more context-aware responses.
More reported results
Figures published in Cognigy’s case study. They are not independently measured by usedby.
earning an 89% customer satisfaction rate
manages over 160,000 messages annually
LEA has expanded its capacity to address over 400 different topics
manages over 4,000 orders from start to finish
In the customer’s words
Our customer service team truly appreciates the collaboration with the Digital Chat AI Agent. It efficiently handles routine inquiries and precisely manages orders, saving us around 2,500 calls each month. This reduction in call volume allows our agents to dedicate more time to engaging with customers who have complex requests.Cognigy users in Energy, Utilities & Cleantech
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Cognigy’s published case study. We check the public evidence; the results are reported by the vendor.
cognigy.com- Last checked
- Nov 5, 2026
Open source capture What the story claims, and what we checked
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- The figure: 2,500 callsChecked
Printed word for word on the page, near the name of SalzburgAG.
- The passage quoted aboveChecked
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- SalzburgAG uses CognigyChecked
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Our customer service team truly appreciates the collaboration with the Digital Chat AI Agent. It efficiently handles routine inquiries and precisely manages orders, saving us around 2,500 calls each month.