As published on devrev.ai, July 2023. Checked by usedby on Oct 9, 2026.
What happened
Spintly, a wireless cloud-based access control company, started with DevRev as a ticketing tool and now uses it to define its product by component and link tickets to those components. Issues are routed automatically to the right developer, and customer conversations, tickets and issues are kept in one place.
Summary written by usedby from the source page, in English. The figures are those of DevRev and Spintly, not ours.
Initially, Spintly used DevRev as a ticketing tool. However, they soon discovered that the system was product-centric, allowing them to define their product and its features in great detail, even at the microservices level.
The biggest pain point was being able to convey customer problems to our developers and having them prioritize and work on those issues.
What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Spintly.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Spintly uses DevRevCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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