The use case: how Sunshine Loans deploys Retell AI
Sunshine Loans uses Retell AI voice agents to handle inbound customer support calls for loan servicing, including application status updates, payment rescheduling, loan modification and general account support. Callers are verified and matched through Salesforce, and human agents only handle edge cases.
More reported results
Figures published in Retell AI’s case study. They are not independently measured by usedby.
Now, 75–80% of calls are fully resolved by AI, no human needed.
Sunshine Loans handles 700,000+ monthly applications with a lean team, possible only through full-scale automation.
One developer launched a nationwide AI support system in under a month.
In the customer’s words
Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.Retell AI users in Fintech & Payments
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Go straight to the source
Based on Retell AI’s published case study. We check the public evidence; the results are reported by the vendor.
retellai.com- Last checked
- Oct 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30% to 5%Checked
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- The passage quoted aboveChecked
Copied word for word from the page, near the name of Sunshine Loans.
- Sunshine Loans uses Retell AIChecked
Confirmed line.
- The result itselfNot checked
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Our abandonment rates were really high before, some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75-80% of all of our calls.