92%
“reducing resolution times by 92%, or 480 hours a year”
As published on hex.tech, April 2026. Checked by usedby on Oct 15, 2026.
What happened
Supabase uses Hex as its primary analytics platform and workflow orchestrator across many teams. It powers weekly company-wide dashboards, a billing support command center that can trigger refunds, a fraud alerting playbook, and a churn prediction engine built with the Notebook Agent.
Summary written by usedby from the source page, in English. The figures are those of Hex and Supabase, not ours.
- $300,000“the team prevented approximately $300,000 in fraudulent or misconfigured spend”
- 97%“caught fraudulent instances 97% faster than before”
- 96%“reducing development time by 96%”
- 50“the company refreshes 50 dashboards in what they call "Monday Metrics Madness"”
A refund that once took two minutes now takes ten seconds. The team handles 60 tickets a day with the same headcount that previously managed a fraction of that volume — reducing resolution times by 92%, or 480 hours a year.
Hex replaced the need to open eight systems by consolidating the information and refund actions into one platform view. Resolving a support ticket and issuing a refund that used to take minutes now takes seconds.
What the story claims, and what we checked
What we compared with the page.
- The figure: 92%CheckedPrinted word for word on the page, near the name of Supabase.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Supabase.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Supabase uses HexCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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