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How Truemed uses Lindy

67%

Lower cost per automated ticket

As published on lindy.ai. Captured by usedby on Oct 7, 2026.

What happened

Truemed's head of support used Lindy to build internal applications and automate support work such as ticket classification, escalation routing, compliance replies and eligibility questions, without engineering time.

Summary written by usedby from the source page, in English. The figures are those of Lindy and Truemed, not ours.

Cost per resolved ticket fell from $1.00 to $0.33. Figures as reported by Truemed.

From the page. lindy.ai, captured Oct 7, 2026

I think of Lindy as a junior developer that works just for me — it lets me quickly prototype internal solutions without pulling engineering off higher-priority projects.

Colin Budries, Head of Support, Truemed, at the time of this project, Truemed. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 67%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Truemed.
  • Truemed uses LindyCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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