over 90%
“The Support Doc Agent delivers a massive efficiency win, cutting runbook creation and maintenance time by over 90%.”
As published on dust.tt. Checked by usedby on Oct 18, 2026.
What happened
Connects a Jira-triggered support triage agent with an agent that drafts runbook updates after resolution.
Summary written by usedby from the source page, in English. The figures are those of Dust and Wayflyer, not ours.
The Support Doc Agent delivers a massive efficiency win, cutting runbook creation and maintenance time by over 90%.
The model is decentralized. Any team can build and publish their own agents.
What the story claims, and what we checked
What we compared with the page.
- The figure: over 90%CheckedPrinted word for word on the page, near the name of Wayflyer.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Wayflyer.
- Wayflyer uses DustCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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