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How Webconnex uses Crescendo

12,000+

“With 12,000+ more tickets sold year over year”

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

Webconnex uses Crescendo's Augmented AI voice and chat assistants to handle customer support during event demand spikes, replacing its previous IVR system. The AI resolves inquiries instantly and hands off complex ones to human agents with full context.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Webconnex, not ours.

  • 50%“50% improvement in instant resolutions”
  • 75%“75% customer satisfaction with chat support”

Since handoffs included the full context of the customer’s prior interactions, Webconnex achieved a remarkable 75% chat CSAT, indicating happier, more informed customers which drove increased ticket sales.

From the page. crescendo.ai, captured Oct 7, 2026

Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change.

Eric Knopf, Co-Founder, Webconnex, Webconnex. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 12,000+CheckedPrinted word for word on the page, near the name of Webconnex.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Webconnex.
  • Webconnex uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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