The use case: how Wind River Environmental deploys Dialpad
Wind River Environmental uses Dialpad for telephony, workforce management, AI-based call scoring and real-time alerts in its contact center. It also uses Expert IVR workflows to put booking links into the customer journey.
More reported results
Figures published in Dialpad’s case study. They are not independently measured by usedby.
Adherence improved from 85 percent to 89 percent
Other companies using Dialpad
Customers across industries, with public evidence.
Austin FCConfirmed
BNamericasConfirmed
Beacon MobilityConfirmed
Builder PrimeConfirmedCIVITASConfirmed
Camino FinancialConfirmedGo straight to the source
Based on Dialpad’s published case study. We check the public evidence; the results are reported by the vendor.
dialpad.com- Last checked
- Nov 10, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: $100,000Checked
Printed word for word on the page, near the name of Wind River Environmental.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Wind River Environmental.
- Wind River Environmental uses DialpadChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Using Dialpad Expert IVR workflows, they introduced booking links directly into the customer journey. When a customer expresses intent, the system can capture and convert it immediately.