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How Zuora uses Tray.io

23 hours

“What previously took 23 hours now takes under five minutes.”

As published on tray.ai, January 2026. Checked by usedby on Oct 16, 2026.

What happened

Zuora uses Tray as its enterprise orchestration platform to connect its 200+ SaaS applications and run AI-driven workflows through a single governed layer. One workflow lets users request customer briefings from Slack, with Tray pulling data from multiple systems and generating an executive brief.

Summary written by usedby from the source page, in English. The figures are those of Tray.io and Zuora, not ours.

  • 170+ hours“The workflow processes multiple briefs per week and reclaims 170+ hours weekly, equivalent to 2–4 full-time employees’ capacity.”
  • 200“Zuora, an industry leader in solutions for modern recurring revenue businesses, runs more than 200 SaaS applications across its enterprise landscape.”
  • 10 days““We can actually deliver on integration requests in fewer than 10 days.””

Using Tray, Zuora built an AI-driven workflow that orchestrates this process end-to-end. A user initiates a request in Slack. Tray identifies the relevant systems, retrieves structured data, applies AI reasoning to synthesize insights, and generates a formatted executive brief.

From the page. tray.ai

We can have integrations up and running faster than ever before

Mark Gill, Head of Infrastructure and Services, Zuora. Source

As we roll MCP out, I don't want end users thinking about which system they're authenticating to or what tools they have access to. Tray's Dynamic Authentication lets us scale agents across the enterprise without compromising on user-level permissions.

Mark Gill, Head of Infrastructure, Zuora. Source, captured Oct 5, 2026

What the story claims, and what we checked

What we compared with the page.

  • The figure: 23 hoursCheckedPrinted word for word on the page, near the name of Zuora.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Zuora.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Zuora uses Tray.ioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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