Ir al contenido principal
usedby
Herramientas, empresas

Cómo usa Arbiter Sports Assembled

30%

“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”

Tal como se publicó en assembled.com. Capturado por usedby el 8 oct 2026.

Qué pasó

Arbiter, a K-12 athletics technology provider, uses Assembled's AI chat agent connected to its Zendesk knowledge base to answer customer questions around the clock. Workflows were added later for edge cases that help articles don't cover.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Assembled y de Arbiter Sports, no nuestras.

  • 86%“1 week to launch the AI chat agent, reaching an 86% resolution rate within 4 weeks of launch”
  • 101,400“101,400 total contacts handled in the first 6 months, up from 92,500 in the same period a year earlier”
  • 95%“ever since Arbiter switched to Assembled, he "gets 95% of his questions answered through the chat."”

Day to day, the support team went from staffing chat for a couple of hours to offering it around the clock, and from manually reading every chat's context to having user segment and routing information land in Zendesk automatically.

De la página. assembled.com, capturada el 8 oct 2026

the real need for AI did come through all of our acquisitions.

KayLee Roemmich, Senior Director of CX, Arbiter Sports. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 30%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Arbiter Sports.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Arbiter Sports.
  • Los números de nuestro resumenVerificadoCada uno está impreso en la página.
  • Arbiter Sports usa AssembledVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

40%“the team was able to reduce average chat wait time by 40%”Autodesk usa Assembled. Otro cliente de Assembled66%“With Assembled, Brooks lowered average phone wait times by 66%.”Brooks Running usa Assembled. Otro cliente de Assembled80%“Adoption: 80% of agents using Copilot within four weeks”Canva usa Assembled. Otro cliente de Assembled