Cómo usa Banco do Brasil Cognigy
Tal como se publicó en cognigy.com. Capturado por usedby el 8 oct 2026.
Qué pasó
Banco do Brasil embeds NiCE Copilot for Agents in the workspace of its relationship managers to give them summaries of past and current conversations and sentiment across WhatsApp, chat, and voice. Sentiment and conversation content are written back into the CRM timeline to feed next-best-offer targeting.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cognigy y de Banco do Brasil, no nuestras.
Copilot would not sit beside the workspace. It would sit inside it. When a relationship manager opened the Banco do Brasil interaction suite, Copilot was activated as a panel directly alongside the conversation, with WhatsApp, chat, and voice all flowing through the same view.
We had a problem. My employee has offer goals. From the moment I have the interaction directly, I have no doubts that the contact happened and that what was discussed was real. That changes everything for the CRM and for the next offer we make.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Banco do Brasil.
- Banco do Brasil usa CognigyVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
