60%
“Carter’s reduced seasonal hiring by 60%”
Tal como se publicó en poly.ai, mayo de 2026. Capturado por usedby el 8 oct 2026.
Qué pasó
Carter's uses a PolyAI omnichannel AI agent on voice and chat, in English, Spanish, and French, to handle customer requests such as FAQs, order tracking, price adjustments, refunds, and callback scheduling. It absorbs peak-season demand and passes more complex cases to human agents.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de PolyAI y de Carter's, no nuestras.
- $1M+“That reduction alone saves an estimated $1M+ in hiring costs each year.”
- 37%“The voice agent has reduced call volume by 37%, a 7.5X increase from the previous IVR.”
- 80%“The impact of chat has been similar, with 80% of text-based conversations successfully resolved without human agent input.”
- 73.2%“The agent achieved a 73.2% containment rate, meaning the vast majority of customer needs were resolved entirely without human intervention.”
In their first peak season with PolyAI, Carter’s reduced seasonal hiring by 60%, with shorter wait times and better customer experience to show for it. That reduction alone saves an estimated $1M+ in hiring costs each year.
Our AI agent has enabled me to reduce hiring this year by over 100 people, and has truly helped us to provide consistency for our customers.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 60%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Carter's.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Carter's.
- La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
- Carter's usa PolyAIVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
