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Herramientas, empresas

Cómo usa SafeRide Health PolyAI

1M

calls answered every month

Tal como se publicó en poly.ai, mayo de 2026. Capturado por usedby el 8 oct 2026.

Qué pasó

SafeRide Health uses a PolyAI-powered dialog agent named Steven to handle inbound member calls for non-emergency medical transportation, including authentication, booking, cancellation, modification, and flex ride activation. The agent was upgraded from an intent-based model to agentic AI to better understand natural speech.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de PolyAI y de SafeRide Health, no nuestras.

  • 47k“47k agent hours saved on authentication”
  • 95%“95% reduction in speak-to-human turn rate”
  • 15%“There has been a 15% increase in success rates across all call flows”
  • 80%“PolyAI also supports 80% of all inbound calls”

Now three years into the partnership, the impact is visible across every part of SafeRide Health's operations. There has been a 15% increase in success rates across all call flows and a 20–30 second reduction in average handling time.

De la página. poly.ai, capturada el 8 oct 2026

It's very challenging to scale humans in a call center with a 40% a year growth rate. That's a lot of new CSRs to hire, with associated training costs and quality requirements. That's why we had to look for a new way.

Ben Salter, Chief Product Officer and Co-Founder, SafeRide Health, SafeRide Health. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 1MVerificadoLa cifra está en la página; su etiqueta es redacción nuestra.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de SafeRide Health.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • SafeRide Health usa PolyAIVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

60%“Carter’s reduced seasonal hiring by 60%”Carter's usa PolyAI. Otro cliente de PolyAI87%“With PolyAI, Audibel cut wait times by 87% and abandonment by 44%”Audibel usa PolyAI. Otro cliente de PolyAI80,000 covers“80,000 covers booked, and a 20% missed call rate reduced to zero”Hawksmoor usa PolyAI. Otro cliente de PolyAI