13%
“13% decrease in its overall call handling time”
Tal como se publicó en thelevel.ai. Capturado por usedby el 8 oct 2026.
Qué pasó
ezCater's contact center uses Level AI's Agent Assist to surface relevant knowledge base articles to agents during live calls. It also uses Manager Assist to give supervisors real-time visibility into calls, and Auto-QA to score quality on customer experience and solution-oriented metrics.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Level AI y de ezCater, no nuestras.
- 23%“23% reduction in call hold time during peak lunch hours”
- 94%“94% of calls served within 30 seconds”
Agent Assist, with its real-time knowledge access, helped ezCater improve the day-to-day experience of its agents and customers. Since implementing Agent Assist, ezCater has seen a 13% decrease in its overall call handling time.
Level AI not only allows us to assess where we currently stand in terms of call quality, but also provides insights on how we can continuously improve. Reviewing our calls helps us identify strengths and areas for growth.
Be really thoughtful about the training for both agents and leadership. Explain how they can leverage these tools to enhance their experience at work for successful adoption
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 13%VerificadoImpresa palabra por palabra en la página, cerca del nombre de ezCater.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de ezCater.
- ezCater usa Level AIVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
