60%
“we're now able to respond to customers more than 60% faster than we were with our previous solution”
Tal como se publicó en intercom.com. Capturado por usedby el 8 oct 2026.
Qué pasó
Fathom, a financial reporting, insights and forecasting platform, replaced Zendesk with Intercom as a single platform for its customer support. The team handles both instant and email-based requests, hosts support articles in the Messenger, and connects Intercom with tools for escalations, product feedback and internal knowledge.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Intercom y de Fathom, no nuestras.
- 97%“Our customer satisfaction score is consistently above 95% – in fact, it's currently 97%.”
Intercom has enabled us to focus on the customer's needs and specific issues rather than the mechanics of providing support. This, in turn, has allowed us to deliver the highest levels of customer satisfaction and short response times across every region.
The unified solution that Intercom offers is incredibly simple and powerful in its approach.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 60%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Fathom.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Fathom.
- Fathom usa IntercomVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
