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Herramientas, empresas

Cómo usa Lime Forethought

77%

“77% reduction in time to first response”

Tal como se publicó en forethought.ai. Capturado por usedby el 5 oct 2026.

Qué pasó

Lime uses Forethought Triage to classify support tickets by language and category and route them to the right agents, prioritizing critical cases. It also uses Solve to automatically answer customer requests over chat and email, and Workflow Builder for automated workflows around damaged vehicles, payments and receipts.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Forethought y de Lime, no nuestras.

  • 27%“Lime automates roughly 27% of cases that come through email and web channels with Solve.”
  • 98%“98% of support tickets are tagged automatically”
  • 2.5 million“predict over 2.5 million tags for language and category”
  • 1.7 million“With more than 1.7 million tickets per year across all channels”

With Triage, Lime automates the case tagging process to predict over 2.5 million tags for language and category. 98% of support tickets are tagged automatically, resulting in a 77% reduction in time to first response.

De la página. forethought.ai, capturada el 5 oct 2026

I enjoy working with Forethought because we can rely on their expertise around automation to help us scale strategically. Forethought is a real partner that constantly communicates with us and helps us grow our business.

Dawn Phelps, Senior Customer Support Content and AI Manager, Lime. Fuente, capturada el 5 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 5 oct 2026.

  • La cifra: 77%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Lime.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Lime.
  • Lime usa ForethoughtVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 5 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

+60%“Deflection now holds steady at +60% and it hasn’t dropped.”ActiveCampaign usa Forethought. Otro cliente de Forethought$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi usa Forethought. Otro cliente de Forethought3.9x“In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”Fetch usa Forethought. Otro cliente de Forethought