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Herramientas, empresas

Cómo usa MaxorPlus Observe.AI

7%

“a 7% improvement in AHT and a 2% increase in customer satisfaction between January and April 2024”

Tal como se publicó en observe.ai. Verificado por usedby el 10 oct 2026.

Qué pasó

MaxorPlus, a pharmacy benefit manager, uses Observe.AI Screen Recording and Agent Performance and Coaching to give supervisors a combined view of calls, including audio, screen activity and transcripts. This helps them coach remote member advocates and investigate causes of long handle times and escalations.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Observe.AI y de MaxorPlus, no nuestras.

  • 2%“a 2% increase in customer satisfaction between January and April 2024”
  • 2%“Quality assurance (QA) scores also rose by 2% during this period.”

With Observe.AI Screen Recording, supervisors have gained a 360° view of conversations, including audio, screen activity, transcripts, and metadata on a single pane of glass. This comprehensive view enables them to evaluate and coach member advocates effectively.

De la página. observe.ai

Observe.AI empowers us to do coaching more efficiently and effectively, saving our leadership time and enhancing performance

Mitch Mann, Vice President for Member Services, MaxorPlus. Fuente

Lo que dice la historia, y lo que verificamos

Lo que comparamos con la página.

  • La cifra: 7%VerificadoImpresa palabra por palabra en la página, cerca del nombre de MaxorPlus.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de MaxorPlus.
  • MaxorPlus usa Observe.AIVerificadoLínea de nivel Confirmado.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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