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Herramientas, empresas

Cómo usa NG.CASH Decagon

35 additional agents

“Avoided the need to hire over 35 additional agents while managing growing inquiry volumes”

Tal como se publicó en decagon.ai, julio de 2026. Capturado por usedby el 7 oct 2026.

Qué pasó

NG.CASH, a Brazilian digital bank for Gen Z, uses Decagon AI agents on chat and email to handle customer support inquiries, replacing a decision-tree support platform. The agents let it absorb growth in inquiry volume without expanding the support team.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Decagon y de NG.CASH, no nuestras.

  • 70%“Improved deflection rate - Increased to 70% with Decagon’s AI Agents, significantly reducing manual escalations.”
  • six million“Following NG.CASH’s acquisition of Z1’s customer base, the company reached six million accounts, without increasing its customer support team or requiring excessive preparation time.”
  • 13%“Low Resolution Rate: Only 13% of inquiries were autonomously resolved, leading to friction in customer interactions, high operational costs, and elevated account closures.”

Optimized staffing – Avoided the need to hire over 35 additional agents while managing growing inquiry volumes, leading to substantial cost savings.

De la página. decagon.ai, capturada el 7 oct 2026

Decagon has been incredibly impactful for us. Through our recent acquisition, we scaled our customer base dramatically without having to add to our support team or waste time on complex preparation. Their AI agents have made our transition seamless and efficient while increasing customer satisfaction.

Petrus Ballhausen Arruda, Co-Founder & COO, NG.CASH. Fuente, capturada el 7 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 7 oct 2026.

  • La cifra: 35 additional agentsVerificadoImpresa palabra por palabra en la página, cerca del nombre de NG.CASH.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de NG.CASH.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • NG.CASH usa DecagonVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 7 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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