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Herramientas, empresas

Cómo usa Reed Wellbeing Cognigy

80%

reduction in wait between GP referral and first

Tal como se publicó en cognigy.com. Capturado por usedby el 8 oct 2026.

Qué pasó

Reed Wellbeing uses NiCE Proactive AI to autonomously contact people referred by their GP for the NHS Diabetes Prevention Program via SMS, email and automated voice. The system handles enrollment, eligibility screening and reminders, and routes complex cases to human contact center advisors.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Cognigy y de Reed Wellbeing, no nuestras.

  • 16 percent“The number of participants joining the service has increased by 16 percent.”
  • 22 percent“Digital program take-up has grown by 22 percent, reflecting both the expanded options the system surfaces for participants and the ease of the digital onboarding pathway.”
  • 3,500“The active referral backlog has fallen from approximately 15,000 people to around 3,500, shifting Reed Wellbeing's contact center from four to five months of work in hand to approximately one.”
  • almost 30 percent“The time between referral and first session attended has reduced by almost 30 percent.”

The wait time between GP referral and Reed's first patient engagement has fallen by 80 percent. A participant referred by their GP today can start a face-to-face program within five days, where the same journey previously took an average of 28 days.

De la página. cognigy.com, capturada el 8 oct 2026

What proactive AI is doing is adding value to the human conversations that need to make a programme a success. It is not a replacement.

Nick Hughes, Division Director @ Reed Wellbeing, Reed Wellbeing. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 80%VerificadoLa cifra está en la página; su etiqueta es redacción nuestra.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Reed Wellbeing.
  • Reed Wellbeing usa CognigyVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

1,100,000“the number of conversations via WhatsApp grew to over 1,100,000”Aegea usa Cognigy. Otro cliente de Cognigy19,000“19,000 unique users in the first two months after Go-live”Bayer usa Cognigy. Otro cliente de Cognigy80%“an 80% decrease in time spent finding answers”Bosch usa Cognigy. Otro cliente de Cognigy