Ir al contenido principal
usedby
Herramientas, empresas

Cómo usa Tonik Bank Gupshup

USD 20 million

“This AI-driven transformation is projected to save USD 20 million over three years”

Tal como se publicó en gupshup.ai, septiembre de 2024. Capturado por usedby el 8 oct 2026.

Qué pasó

Tonik Bank uses Gupshup's Gen AI conversational assistant, combining a fine-tuned LLM with traditional NLP models, to handle customer support queries in its digital banking app. The chatbot pulls information directly from the bank's website and policy documents, so it needs less manual retraining.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Gupshup y de Tonik Bank, no nuestras.

  • 75%“75% of customer queries now resolve autonomously with 95% accuracy”
  • 4.3X“customer care productivity increased 4.3X”
  • below 20%“maintaining headcount growth below 20%”

The results were transformative: 75% of customer queries now resolve autonomously with 95% accuracy, while customer care productivity increased 4.3X. Nine out of ten queries are handled through in-app chat, enabling staff to focus on complex issues.

De la página. gupshup.ai, capturada el 8 oct 2026

By leveraging Gupshup’s Gen AI solution for customer conversations, we have significantly improved our customer service efficiency and expect to reduce operational costs by USD 20 million over the next three years.

Mila Bedrenets, Chief Growth Hacker, Tonik Bank. Fuente, capturada el 8 oct 2026

We strive to give our customers a cool and fun banking experience, and that begins by making it easy for them to bank. By leveraging Gupshup’s Gen AI solution for customer conversations, we have significantly improved our customer service efficiency and expect to reduce operational costs by USD 20 million over the next three years.

Mila Bedrenets, Chief Growth Hacker, Tonik Bank, Tonik Bank. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: USD 20 millionVerificadoImpresa palabra por palabra en la página, cerca del nombre de Tonik Bank.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Tonik Bank.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Tonik Bank usa GupshupVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

20X+“WhatsApp delivered an overall ROAS of 20X+ across campaigns”Homecentre usa Gupshup. Otro cliente de Gupshup~8–15X“~8–15X Campaign ROI across brands”Azadea usa Gupshup. Otro cliente de Gupshup3.78%“3.78% reduction in support costs”Dot & Key usa Gupshup. Otro cliente de Gupshup