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Un outil, une entreprise

Comment MeUndies utilise Forethought

80%

“80% containment rate on the chat widget”

Tel que publié sur forethought.ai. Capturé par usedby le 5 oct. 2026.

Ce qui s’est passé

MeUndies uses Forethought AI agents on chat and email to resolve member questions and take actions such as cancelling orders and managing subscriptions, connecting to systems like Shopify and NetSuite. The team adjusts how much volume the AI handles versus human agents depending on incoming demand.

Résumé rédigé par usedby à partir de la page source, en anglais. Les chiffres sont ceux de Forethought et de MeUndies, pas les nôtres.

  • 3.7x“3.7x increase in support capacity; 11 agents handled Q4 2025 volume that previously required 41”
  • 25%“25% member retention through the subscription management flow”
  • 113%“113% increase in percentage of conversations originating in chat”

When MeUndies set out with a goal of 80% containment, the team thought it was aggressive, but by October, they had hit it. That number held through the holiday season, when shipping complications, carrier issues, and membership changes created the kind of volume that would have overwhelmed a team their size without it.

Extrait de la page. forethought.ai, capturée le 5 oct. 2026

We set out with a goal that everyone thought was too aggressive. We hit it by October, and then December came and we would have been completely overwhelmed without it. Forethought is the reason we made it through peak season.

Michelle Rascon, Senior Manager of Customer Experience, MeUndies. Source, capturée le 5 oct. 2026

Ce que dit le témoignage, et ce que nous avons vérifié

Nous avons comparé le témoignage à sa page en ligne le 5 oct. 2026.

  • Le chiffre : 80%VérifiéImprimé mot pour mot sur la page, près du nom de MeUndies.
  • L’extrait cité plus hautVérifiéCopié mot pour mot depuis la page, près du nom de MeUndies.
  • MeUndies utilise ForethoughtVérifiéLigne de niveau Confirmé. Dernière vérification, toutes sources confondues : 5 oct. 2026.
  • Le résultat lui-mêmeNon vérifiéNous le citons ; nous ne l’avons pas mesuré.

Même entreprise, même outil ou même secteur.

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