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Un outil, une entreprise

Comment Reed Wellbeing utilise Cognigy

80%

reduction in wait between GP referral and first

Tel que publié sur cognigy.com. Capturé par usedby le 8 oct. 2026.

Ce qui s’est passé

Reed Wellbeing uses NiCE Proactive AI to autonomously contact people referred by their GP for the NHS Diabetes Prevention Program via SMS, email and automated voice. The system handles enrollment, eligibility screening and reminders, and routes complex cases to human contact center advisors.

Résumé rédigé par usedby à partir de la page source, en anglais. Les chiffres sont ceux de Cognigy et de Reed Wellbeing, pas les nôtres.

  • 16 percent“The number of participants joining the service has increased by 16 percent.”
  • 22 percent“Digital program take-up has grown by 22 percent, reflecting both the expanded options the system surfaces for participants and the ease of the digital onboarding pathway.”
  • 3,500“The active referral backlog has fallen from approximately 15,000 people to around 3,500, shifting Reed Wellbeing's contact center from four to five months of work in hand to approximately one.”
  • almost 30 percent“The time between referral and first session attended has reduced by almost 30 percent.”

The wait time between GP referral and Reed's first patient engagement has fallen by 80 percent. A participant referred by their GP today can start a face-to-face program within five days, where the same journey previously took an average of 28 days.

Extrait de la page. cognigy.com, capturée le 8 oct. 2026

What proactive AI is doing is adding value to the human conversations that need to make a programme a success. It is not a replacement.

Nick Hughes, Division Director @ Reed Wellbeing, Reed Wellbeing. Source, capturée le 8 oct. 2026

Ce que dit le témoignage, et ce que nous avons vérifié

Nous avons comparé le témoignage à sa page en ligne le 8 oct. 2026.

  • Le chiffre : 80%VérifiéLe chiffre est sur la page ; son libellé est formulé par nous.
  • L’extrait cité plus hautVérifiéCopié mot pour mot depuis la page, près du nom de Reed Wellbeing.
  • Reed Wellbeing utilise CognigyVérifiéLigne de niveau Confirmé. Dernière vérification, toutes sources confondues : 8 oct. 2026.
  • Le résultat lui-mêmeNon vérifiéNous le citons ; nous ne l’avons pas mesuré.

Même entreprise, même outil ou même secteur.

1,100,000“the number of conversations via WhatsApp grew to over 1,100,000”Aegea utilise Cognigy. Un autre client de Cognigy19,000“19,000 unique users in the first two months after Go-live”Bayer utilise Cognigy. Un autre client de Cognigy80%“an 80% decrease in time spent finding answers”Bosch utilise Cognigy. Un autre client de Cognigy