Aller au contenu principal
usedby
Un outil, une entreprise

Comment Shopmonkey utilise Dialpad

under 30 seconds

“our average speed to answer has been under 30 seconds every single week”

Tel que publié sur dialpad.com. Capturé par usedby le 8 oct. 2026.

Ce qui s’est passé

Shopmonkey's support team uses Dialpad as its phone and contact center platform, replacing Intercom voice. Agents handle phone, chat, email and web tickets from one queue, with configurable IVR routing, call history lookup and AI Scorecards for call quality review.

Résumé rédigé par usedby à partir de la page source, en anglais. Les chiffres sont ceux de Dialpad et de Shopmonkey, pas les nôtres.

  • 92%“Today they're at 92%.”
  • 30–40%“our phone volume increased about 30–40% from what it was on Intercom”
  • 15 minutes“Steve's fix took 15 minutes.”
  • four times“that reviewer can now score four times as many calls per session as they could manually.”

Since we made that change, our average speed to answer has been under 30 seconds every single week. We just pulled April's numbers—our average was 20 seconds.

Extrait de la page. dialpad.com, capturée le 8 oct. 2026

Be methodical in your approach— but don't add AI just for the sake of saying you do AI. Really act on what's in the best interest of your customers. For us, that means keeping the phone answered in under 30 seconds. That's what our customers want, and that's what drives the scores and the sentiment we're proud of.

Steve Hart, Director of Support, Shopmonkey. Source, capturée le 8 oct. 2026

Ce que dit le témoignage, et ce que nous avons vérifié

Nous avons comparé le témoignage à sa page en ligne le 8 oct. 2026.

  • Le chiffre : under 30 secondsVérifiéImprimé mot pour mot sur la page, près du nom de Shopmonkey.
  • L’extrait cité plus hautVérifiéCopié mot pour mot depuis la page, près du nom de Shopmonkey.
  • Shopmonkey utilise DialpadVérifiéLigne de niveau Confirmé. Dernière vérification, toutes sources confondues : 8 oct. 2026.
  • Le résultat lui-mêmeNon vérifiéNous le citons ; nous ne l’avons pas mesuré.

Même entreprise, même outil ou même secteur.

$600K“Offset the need to hire 6+ test automation engineers, saving more than $600K/yr.”Shopmonkey utilise QA Wolf. Un autre outil chez Shopmonkey27 offices“rolling out Dialpad across Van Pool's entire New England operation—27 offices in 2-3 months”Beacon Mobility utilise Dialpad. Un autre client de DialpadA Day“We Were Up And Running In A Day”Builder Prime utilise Dialpad. Un autre client de Dialpad