The use case: how 24 Hour Fitness deploys Jira
24 Hour Fitness replaced BMC Remedy with Jira Service Management to handle incidents, change requests and service requests in one system alongside Jira and Confluence. Teams beyond IT, such as HR, now run their own service projects, with Assets serving as the CMDB.
More reported results
Figures published in Jira’s case study. They are not independently measured by usedby.
In their first year on Jira Service Management, 24 Hour Fitness saw a 20% increase in changes tracked compared to the prior year on Remedy.
Now, teams have 100% traceability into when changes were made and why.
In the customer’s words
Atlassian has helped us break down siloed services and move towards transparent collaboration that drives us forward.Other companies using Jira
Customers across industries, with public evidence.
Lendi GroupConfirmed
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Read AIDeclared
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Based on Jira’s published case study. We check the public evidence; the results are reported by the vendor.
atlassian.com- Last checked
- Nov 13, 2026
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What we compared with the page.
- The figure: 37%Checked
Printed word for word on the page, near the name of 24 Hour Fitness.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of 24 Hour Fitness.
- 24 Hour Fitness uses JiraChecked
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- The result itselfNot checked
We quote it; we did not measure it.
The cost of their years on Jira Service Management, plus the implementation partnership with FMX, was still less than the cost of one year with Remedy. By adopting Jira Service Management, 24 Hour Fitness saved 37% of their IT service management budget