The use case: how Acko deploys New Relic
Acko, a digital-first insurer, uses New Relic for observability across its multi-cloud stack, including APM, infrastructure and mobile monitoring, to keep systems available 24/7 and catch degrading services before customers are affected. It also uses a templated APM setup to extend monitoring to new insurance product lines, and no new service launches without a New Relic dashboard.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
The collaboration has resulted in a 20% reduction in costs, a 20% reduction in Mean Time to Resolution (MTTR), and Mean Time to Detect (MTTD) reducing to under five minutes.
In the customer’s words
Let's say a customer was stuck on the payment page for a very long period of time, at Acko, we want to know that early on so we can proactively fix it. That’s where New Relic plays a major role. New Relic’s APM helped us figure out a best practice system, which was easily scalable in other areas of insurance.Other AI tools used by Acko
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Explore Acko’s AI stack
Other companies using New Relic
Customers across industries, with public evidence.
27GlobalConfirmed
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AchieversConfirmed
AeromexicoConfirmed
AjaibConfirmed
AnsaradaConfirmedGo straight to the source
Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
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- Nov 12, 2026
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Since partnering with New Relic in 2018, Acko has ensured 24/7 system uptime and efficient scaling of its insurance products. The collaboration has resulted in a 20% reduction in costs, a 20% reduction in Mean Time to Resolution (MTTR), and Mean Time to Detect (MTTD) reducing to under five minutes.