The use case: how Airtable deploys Sierra
Airtable uses a Sierra agent as its customer-facing conversational AI for support, answering customer questions directly in chat and email instead of pointing to help center links. It serves as a single entry point across channels and resolves multi-turn conversations end to end.
More reported results
Figures published in Sierra’s case study. They are not independently measured by usedby.
Sierra is now carrying the equivalent workload of roughly 95 full-time support agents.
Within four weeks, Airtable's Sierra agent was live via chat, and email followed in just seven days.
In the customer’s words
What really stood out," Amanda says, "was that if we could design the journey, Sierra could actually bring it to life.Other AI tools used by Airtable
Other public relationships recorded on usedby.
ZillizConfirmed
BraintrustObserved
BrowserbaseObserved
Common RoomObserved
CrescendoObserved
MetaviewObservedSierra users in DevTools & Infrastructure
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- May 28, 2026
- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 80%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Airtable.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Airtable uses SierraChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Airtable's AI resolution rate hit 80%, a significant jump from its previous platform. Sierra is now carrying the equivalent workload of roughly 95 full-time support agents.